Refund and Returns Policy
Overview
This Refund and Returns Policy outlines the terms and conditions governing returns, refunds, and exchanges for products purchased from https://www.daxer.store. By making a purchase, you agree to comply with this policy.
Return Eligibility
Timeframe
You may return eligible items within 30 days of the original purchase date. The item must be unused, in its original packaging, and in the same condition as when you received it.
Non-Returnable Items
Certain items are not eligible for return, including:
- Personalized or custom-made products
- Items marked as final sale
- Gift cards
- Digital downloads
Return Process
Initiating a Return
To initiate a return, please contact our customer service team at [email protected] or +1 (310) 579-4216. Provide your order number and the reason for the return. We will guide you through the return authorization and shipping instructions.
Return Shipping
You are responsible for the cost of return shipping unless the return is due to an error on our part. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee receipt of returned items.
Refunds
Processing Time
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 10 business days, and a credit will be applied to your original payment method.
Partial Refunds
Partial refunds may be issued in the following cases:
- Item is returned used, damaged, or missing parts
- Item is not in its original condition
- Only some of the items in the order are returned
Exchanges
We only exchange items if they are defective or damaged upon receipt. If you need to exchange an item, contact us at [email protected] or +1 (310) 579-4216with your order details.
Contact Information
For questions about this policy or to initiate a return, please contact us:
- Email: [email protected]
- Phone: +1 (310) 579-4216
- Address: 1081 Northwest Lakeview Street, Los Angeles, California 90030, United States
Policy Changes
https://www.daxer.store reserves the right to update this Refund and Returns Policy at any time. Changes will be posted on this page, and your continued use of the site constitutes acceptance of the revised policy.